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Relationship between gender and proactive work behaviour in the Kenya’s hotel industry
(Online Science Journals, 2017)
According to Kenya National Bureau of Statistics report, (2016), wage employment by industry and sex statistics indicate a majority of males employed in the modern sector than female with accommodation and food service ...
Influence of Customer Service on the Performance of Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi
(Online Science Journals, 2017)
This paper examines the influence of customer service on the success of hospitality
enterprises. The paper argues that in order to deliver excellent services that will result into
profitable hospitality business, there ...
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
(Online Science Journals, 2017)
In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ...
Innovation Barriers and Proactive Work Behaviour: Lessons from Selected Hotels in Nairobi City, Kenya
(Utafiti Foundation, 2017-10-09)
Proactive work behaviour and innovation in hotels may bring about positive changes in work environment that may include improved quality products, increased efficiency, a cut on costs and a greater market share. Despite ...
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
(Current Issues in African Tourism Research, 2017)
In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ...
Influence of Customer Service on the Performanceof Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi
(African Journal of Tourism, Hospitality and Leisure Studies, 2017)
This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable ...
Effects of Multimedia Advertisement Features on Customer Satisfaction in Kenyan 5-Star Hotels
(elixirpublishers, 2017)
The paper sought to assess the effects of multimedia advertisement features on customer
satisfaction in 5-star hotels in Kenya. The study was conducted in Nairobi which is the
capital city of Kenya between the month of ...
Effect of Involvement Culture on Performance of Selected 5-Star Chain Affiliated-Hotels in Kenya
(elixirpublishers, 2017)
The paper sought to establish the effect of involvement culture on performance of
selected 5-star Chain affiliated hotels in Kenya. The study employed descriptive research
design. The study was undertaken in Nairobi ...
Relationship between gender and proactive work behaviour in the Kenya’s hotel industry
(African Journal of Tourism, Hospitality and Leisure Studies, 2017)
According to Kenya National Bureau of Statistics report, (2016), wage employment by industry and sex statistics indicate a majority of males employed in the modern sector than female with accommodation and food service ...