Knowledge Management

Abstract

On the path towards a knowledge-based society, organisations – firms, public institutions, non-governmental organisations – increasingly face the challenge to mobilise knowledge resources for creating value in a sustainable manner. The transformation towards a digitized economy and society deeply changes how we manage information and knowledge, how we connect, collaborate, learn and decide within and across organizations. While digitalization offers new opportunities for disruptive renewal; knowledge workers, managers and organizations will have to recreate their governance, leadership, innovation, knowledge and learning processes and practices as well as their work organization. New business models and digitally enabled co-creation emerge, requiring new ways of managing knowledge. This book aims at providing an overview of the fields of knowledge-based management as well as offering guidance for the implementation of knowledge management. As the fruit of more than twenty years of research and consultancy projects carried out by both authors, this is the first textbook to bring together perspectives and practices on knowledge-based value creation from all continents. It is intended not only for academic education but also to provide guidance to managers, business consultants, trainers, coaches and those interested in learning about organisations in a knowledge economy. While the main focus of this book is on businesses, many of the approaches, methodologies and tools explained are also applicable in public administration and non-profit organisations. This book also presents «state-of-the-art» theory and practice. Many case studies, examples, questions, assignments as well as easy-to-use knowledge management tools at the end of each chapter make this work a compendium for learning and for implementing knowledge management initiatives.