Browsing Research and Publications by Author "Shirandula, Duncan"
Now showing items 1-8 of 8
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Influence of Customer Service on the Performance of Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi
Sepulaand, Michael B.; Shirandula, Duncan (Online Science Journals, 2017)This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable hospitality business, there ... -
Influence of Customer Service on the Performanceof Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi
Sepulaand, Michael Bennett; Shirandula, Duncan (African Journal of Tourism, Hospitality and Leisure Studies, 2017)This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable ... -
Innovation Barriers and Proactive Work Behaviour: Lessons from Selected Hotels in Nairobi City, Kenya
Shirandula, Duncan (Utafiti Foundation, 2017-10-09)Proactive work behaviour and innovation in hotels may bring about positive changes in work environment that may include improved quality products, increased efficiency, a cut on costs and a greater market share. Despite ... -
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
Shirandula, Duncan; Barsulai, Stella (Online Science Journals, 2017)In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ... -
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
Shirandula, Duncan; Barsulai, Stella (Current Issues in African Tourism Research, 2017)In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ... -
Relationship between gender and proactive work behaviour in the Kenya’s hotel industry
Shirandula, Duncan; Mapelu, Isabella C.; Sepula, Michael (Online Science Journals, 2017)According to Kenya National Bureau of Statistics report, (2016), wage employment by industry and sex statistics indicate a majority of males employed in the modern sector than female with accommodation and food service ... -
Relationship between gender and proactive work behaviour in the Kenya’s hotel industry
Shirandula, Duncan; Cheloti-Mapelu, Isabella; Sepula, Michael (African Journal of Tourism, Hospitality and Leisure Studies, 2017)According to Kenya National Bureau of Statistics report, (2016), wage employment by industry and sex statistics indicate a majority of males employed in the modern sector than female with accommodation and food service ... -
Relationship Between Innovation Barriers and Proactive Work Behavior in Selected Hotels in Nairobi City, Kenya.
Shirandula, Duncan (2015-03)Proactive work behavior and innovation in hotels may bring about positive changes in work environment that may include improved quality products, increased efficiency, a cut on costs and a greater market share. Despite ...