Browsing 3rd International Conference by Subject "Servqual model"

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    • Employee Training And Public Service Delivery Of Huduma Centres In Kenya 

      Mutegi, Faith Mwende; Nzioki, Susan; King’oriah, George (Machakos University Press, 2021-06)
      This study set to investigate whether Huduma centres are a success in eliminating corruption, petty bureaucracy and inefficiency in public service delivery. The study focused on the influence of employee training on public ...

    • Organisational Culture and Public Service Delivery of Huduma Centres In Kenya 

      Mutegi, Faith Mwende; Nzioki, Susan; King’oriah, George (Machakos University Press, 2021-06)
      In Kenya, Huduma Centres was established as a result of inefficient public service delivery, which led to corruption and was both time consuming and costly. The aim of this study was to see if Huduma centers are effective ...