An Assessment of the Organizational Culture Change on Organizational Performance
Abstract
Culture change has indeed become an imperative for organizational competitiveness and effectiveness. Forces
like globalization and internationalization of public issues contribute to expanding the flow of labour across
national boundaries and facilitate constant exchange of materials, as well as culture change.
The purpose of this study was to establish the effect of organizational culture change on organizational
performance using the Kenyan Immigration Department as a case study. The objective of the study was to find
out how the organizational culture change affects public sector organizations in developing countries using the
Kenyan experience.The research methodology adopted a descriptive survey design and the study used both
quantitative and qualitative data that described cultural change at the immigration department of Kenya in
Nairobi. The study collected both primary and secondary data. Primary data was gathered using structured and
semi-structured questionnaires where the respondents were issued with the questionnaires to respond to
questions.The study established that a culture change acts as a driving force of development in an organization
and leads to a more fulfilling intellectual, emotional, moral and spiritual life. It helps to improve the
organization's performance in the marketplace. It also came to the researcher’s attention that most of the
organization did not engage staff members fully in promoting togetherness in the work environment, and that the
identity has played a functional role in the organizational culture among employees from diversified groups to
a great extent. The study recommended that organizations should improve their organizational culture in order
to properly manage workplace diversity so as to improve performance. This will encourage teamwork in the
organization and enhance organizational performance. The study further recommended that the organizations
should streamline internal communication in order to enhance performance.