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    Determinants of Perceived Socio - Economic Tourism Benefits Accruing to the Local Community Living Adjacent to Kisite - Mpunguti Marine Park and Reserve, Kenya 

    Mwawaza, Stella M. (2015-05)
    That socio–economic benefits accruing from tourism in marine protected areas are key to garnering local people’s support and involvement in tourism cannot be overemphasized. Marine protected areas support local communities ...
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    Relationship between gender and proactive work behaviour in the Kenya’s hotel industry 

    Shirandula, Duncan; Mapelu, Isabella C.; Sepula, Michael (Online Science Journals, 2017)
    According to Kenya National Bureau of Statistics report, (2016), wage employment by industry and sex statistics indicate a majority of males employed in the modern sector than female with accommodation and food service ...
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    Relationship Between Innovation Barriers and Proactive Work Behavior in Selected Hotels in Nairobi City, Kenya. 

    Shirandula, Duncan (2015-03)
    Proactive work behavior and innovation in hotels may bring about positive changes in work environment that may include improved quality products, increased efficiency, a cut on costs and a greater market share. Despite ...
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    Influence of Customer Service on the Performance of Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi 

    Sepulaand, Michael B.; Shirandula, Duncan (Online Science Journals, 2017)
    This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable hospitality business, there ...
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    Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry 

    Shirandula, Duncan; Barsulai, Stella (Online Science Journals, 2017)
    In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ...
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    Innovation Barriers and Proactive Work Behaviour: Lessons from Selected Hotels in Nairobi City, Kenya 

    Shirandula, Duncan (Utafiti Foundation, 2017-10-09)
    Proactive work behaviour and innovation in hotels may bring about positive changes in work environment that may include improved quality products, increased efficiency, a cut on costs and a greater market share. Despite ...
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    Homestay Tourist Accommodation as a Tool for Socio-Economic Well-Being of Rural Communities in Kenya 

    Kimaiga, Ruth K.; Kihima, Bonface O.; Nzioka, Alice (Journal of Tourism and Hospitality Management, 2018)
    In most developing countries, tourism has been portrayed as a contributor to small scale enterprises, thus directly uplifting the standards of living as well as a catalyst for community ...
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    Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry 

    Shirandula, Duncan; Barsulai, Stella (Current Issues in African Tourism Research, 2017)
    In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ...
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    Influence of Customer Service on the Performanceof Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi 

    Sepulaand, Michael Bennett; Shirandula, Duncan (African Journal of Tourism, Hospitality and Leisure Studies, 2017)
    This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable ...
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    AuthorShirandula, Duncan (8)Barsulai, Stella (2)Kihima, Bonface O. (2)Rotich, Lucy (2)Sepula, Michael (2)Chege, Peter (1)Cheloti-Mapelu, Isabella (1)Chepkwony, Joel (1)Kariuki, Albert C (1)Kimaiga, Ruth K. (1)... View MoreSubjectInnovation (3)Customer Loyalty (2)Customer Satisfaction (2)ISO (2)Proactive Work behaviour (2)Service quality (2)5-star (1)5-star hotels (1)Advertisement features (1)Body mass index (1)... View MoreDate Issued2022 (1)2019 (1)2018 (2)2017 (9)2015 (2)2014 (1)

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